Contact Us - Build Your Own

Why not take a look through our Ask a Question or Help section to see if your question is already covered, or if you have any further queries, we can be contacted via phone, email or post.

• If you are interested in working for Thomson Holidays or any other TUI UK company, please refer to Thomson Careers.
• Want to speak to someone face-to-face? Use our Shopfinder service to find your nearest Thomson shop.

Wrong holiday type?

If your query is concerning a Package Holiday, Flight only, Hotel only, or a Cruise, please click the relevant link. If your query is concerning a city break booked through our Build Your Own website, please see below.

Call Us

To call us, please do so on one of the following numbers. Please note, for 0871 numbers calls cost 10p per minute and for 0844 numbers calls cost 5p per minute. Charges apply at all times from BT landlines. Other operator networks may vary.

• To book or check availability, please call Thomson Direct on: 0871 231 4664
  Lines are open: Monday - Saturday 09:00 – 18:00hrs. Sunday 09:00 - 17:00.
• To make an enquiry about an existing booking, please make sure you have your booking reference to hand and call Thomson Direct on: 0844 871 0879.
  Lines are open: Monday - Saturday 09:00 - 18:00hrs.

Special assistance

To request special assistance at UK and resort airports, or to advise our resort offices of special needs and generally ensure that less mobile customers have a happy and trouble-free holiday, please call us on: 0870 532 9509.
Lines are open: Weekdays 09:00 - 17.30hrs.

Write to Us

If you have already been on holiday and wish to contact us in writing, please send your correspondence to:

Customer Services

Service Centre

First Choice House

Peel Cross Road

Salford

Manchester

M5 4ND.

Build Your Own - Cities

If you have booked a city break via our Build Your Own site, please refer to the following contact details.

• To book or check availability, please call us on: 0871 230 7326
  Lines are open: Weekdays 9 - 7pm. Saturday 9 - 6pm. Sunday 10 - 4pm.

To contact us in writing, please send your correspondence to:

Customer Service
Thomson Cities and Short Breaks
King's Place
12 - 42 Wood Street
Kingston Upon Thames
Surrey
KT1 1JR