Contact Us - Package Holidays

Why not take a look through our Ask a Question or Help section to see if your question is already covered, or if you have any further queries, we can be contacted via phone, email or post.

• If you are interested in working for Thomson Holidays or any other TUI UK company, please refer to Thomson Careers.
• Want to speak to someone face-to-face? Use our Shopfinder service to find your nearest Thomson shop.

Wrong holiday type?

If your query is concerning a Flight only, Hotel only, a Cruise, or Build Your Own, please click the relevant link.

Call Us

This service is for Thomson Direct customers only and should not be used for travel agent queries. If you have booked your holiday through a travel agent you must contact them regarding any queries you may have. Please note, for 0871 numbers calls cost 10p per minute and for 0844 numbers calls cost 5p per minute. Charges apply at all times from BT landlines. Other operator networks may vary.

To call us, please do so on one of the following numbers:

• To order a Thomson brochure, please call Thomson Direct on: 0871 971 0540.
  Your brochure should be with you in 4 - 5 days. Lines are open 7 days a week.
  
• To book a holiday or to check availability, call Thomson Direct on: 0871 231 4691.
  Lines are open 7 days a week.
  
• To make an enquiry about an existing booking or to pay the balance of your holiday, please make sure you have your booking reference to hand and call Thomson Direct on: 0844 871 0878.
  Lines are open 7 days a week.

 There will be a 2.5% surcharge on credit cards. No charge is made for payment by Maestro (formerly Switch) or Delta.

Write to Us

If you need to contact us in writing, please send your correspondence to:

Concerns & Errors
Customer Support Department
TUI UK
Columbus House
Westwood Way
Westwood Business Park
Coventry
CV4 8TT

Special assistance

To request special assistance at UK and resort airports, or to advise our resort offices of special needs and generally ensure that less mobile customers have a happy and trouble-free holiday, please call us on: 0871 230 0204.
Lines are open Mon-Fri 9am - 5.30pm.